One of the most common questions we get as Salesforce consultants is “What is the best way to integrate Salesforce with Outlook?”. 10 years ago this was an easy question to answer, as there was only 1 response – Salesforce for Outlook. Today, however, it’s a whole different story. There are a multitude of ways
Typically in our projects, clients have given some thought to how users will interact with the system. This can include insight into even the fields that user will be required to complete. But for many of our customers, the output is either an afterthought or not a thought. I’ve always found this strange. I tend
We have done over 2,000 projects these last 13 years, and one thing I can absolutely tell you without hesitation is that the end user training totally affects the system success – either positively or negatively. And, we have made our mistakes over the years. 8 hour training classes (I dare you to not fall
Sorry, I had to do a shout out to Steely Dan (we miss you Walter…) Salesforce has forecast that next Friday will be the BUSIEST on line shopping day of the year! Analysts are forecasting that fully 50% of online shopping will be complete by December 3rd. And, 40% of the sales will be done
Customer Success is our most important deliverable… That’s why we work with all our customers to train them – not only on the base functions of salesforce, but specifically on the customized and personalized features we built during the deployment project. We believe this is the quickest way to deliver real value for your business.