With their acquisition of Relate IQ, Salesforce has added a new Relationship Intelligence feature (free with Sales Cloud) called Salesforce IQ. It is currently available (in beta) to all Sales Cloud users. Salesforce account executives are using it, and loving it, from what we hear. How does it work? It connects to your inbox and scientifically
I think we can all agree that the countless features of Salesforce are pretty awesome. That said, after initial training and launch of the system, as a system administrator it can be overwhelming to retain everything covered in training, keep up with new releases, and simply navigate through the numerous setup menus to keep things
I have to admit, I didn’t know much about social.com – it seemed to be one of those products that really didn’t get the full salesforce treatment, but the more I read, the more I think that for B2C customers, this tool is going to be a game changer… I was reading an article about
For customers that have complex security and encryption requirements for their cloud based solutions, Salesforce.com just introduced Shield, a Security and Encryption platform for SF1. While none of our customers have these kind of strenuous security requirements, but I thought I’d share just in case.
This came across in the SFDC Alerts this week – a new set of tools that can be used in Mobile apps to connect Customers to SFDC Service Cloud – directly from within to customer App. Imagine, that you’re working with a Ski Navigator App (shameless plug – Navionics – our client has a great one!!!)