Customer Success is our most important deliverable… That’s why we work with all our customers to train them – not only on the base functions of salesforce, but specifically on the customized and personalized features we built during the deployment project. We believe this is the quickest way to deliver real value for your business.
Two features that come standard with the Salesforce Service Cloud are Web to Case and Email to Case. We frequently get asked what the the differences between these features are, so we thought why not break it down here for you. Web to Case The Web to Case feature allows you to capture case information in