With salesforce, you gain state-of-the-art capabilities for managing all interactions with customers, suppliers, distributors & partners.  We can Help!  We offer a wide variety of assistance to customers for salesforce products including:

Salesforce Automation – SalesCloud

Perform sales planning & forecasting to improve success rates. Develop accurate segmentation strategies for targeted sales initiatives. Improve opportunity management capabilities. Using the salesforce AppExchange, gather market data to support product, pricing, and promotional decisions. Use advanced analytical tools to measure, predict, and optimize customer behavior.

Base Salesforce Quoting  

Make more use of features you already own! Salesforce comes out of the box with a quoting tool – that you can easily deploy. In addition, for a fee, you can quickly integrate your salesforce tool with Quickbooks and eliminate duplicate entry, and potential errors. Watch it now!

Business Transaction Support – App Cloud

CRM technology doesn’t exist in a vacuum. To be truly effective, it has to fit into your company’s architecture and integrate with your other systems. That’s why salesforce AppExchange platform is built on the latest standards in Web services integration — so that implementing CRM in your organization is faster, easier, and more cost effective than with any other CRM application. And with salesforce’s API, we can extend and integrate your CRM solution to anything!

Salesforce for Manufacturing

This video details how Salesforce can be used to manage customers in an increasingly competitive manufacturing environment. Learn how ERP data, integrated to salesforce can be harnessed by Sales Reps in the field. Learn how Sales reps can log activity and even capture photos of on site visits. Learn how salesforce can help you build quotes, manage projects and analyze all of that data – anytime, anywhere.

Customer Service Support – Service Cloud

Enhance the efficiency and professionalism of your customer interaction center. Provide a portal where product information and customer requests can be initiated 24 hours a day. Resolve claims and complaints quickly and efficiently. Provide a closed-loop process for gathering customer feedback, to continually improve business practices.

Track your Projects and Manage Time Entry in Salesforce

This Video, created by BlackIron Group shows you how you can automatically create, track and ultimately record time against Projects – using Salesforce. After you have won a deal, there is still work to be done – onboarding, installation, implementation or provisioning all require multiple milestones to be completed. And, if you charge by the hour for that work, the time needs to be captured and ultimately invoiced – perhaps in Quickbooks. This video shows how all that can be done.

Our Services Are Flexible

We will work with you to define the level of effort your project requires and we will work within your budget and timeframes. Services include:

Full Scale Implementation Services – Planning and implementing salesforce can be a confusing and complicated task. Our experts provide the strategic guidance and hands-on expertise you need to make your CRM initiative a success. Regardless of whether you’re creating your first CRM system, replacing an existing system, or customizing your existing Salesforce.com solution, we can help you navigate the waters and be successful.

Jump Start Services – This allows you to be up and running on SFDC quickly. We focus on: Helping you configure the application – a brief Business Process Review followed by configuration of the application. This can be done online or on site.

Integration Services – We understand the increasing importance of integrating your business processes across all your applications. Salesforce.com’s CRM applications are tightly integrated. Our integration services experts can help you integrate our applications with your back- and front-office enterprise applications, allowing easy sharing and maintenance of critical customer information.