Salesforce Service Cloud – Web to Case vs Email to Case

Salesforce Cloud: Web to Case vs Email to Case

Two features that come standard with the Salesforce Service Cloud are Web to Case and Email to Case.  We frequently get asked what the the differences between these features are,  so we thought why not break it down here for you. Web to Case The Web to Case feature allows you to capture case information in […]

What is Marketing Automation?

Marketing Automation: Why Your Business Needs It

Marketing Automation: Why Your Business Needs It The technologically-driven platform for communication that we all use regularly requires companies to evolve their methods for how they reach out to their consumer base. It’s incredibly important for businesses, large and small, to understand that effectiveness of their communication will not only impact their bottom line, but […]