BlackIron Implements Streamlined Project Management for Premier Contractor

The Hunt Valley Companies , comprised of Hunt Valley Contractors and sibling companies Hunt Valley Distributors and Sparks@Play, was founded as a decorative concrete contractor in Greater Baltimore and the Southeast working in close collaboration with engineers, architects, landscape architects, general contractors, government agencies, and developers to create outdoor and indoor spaces of distinction since 1981.  Their […]

CPA Firm chooses BlackIron for Sales Cloud Refinement & Data Automation Project

    Jameson & Company is an industry leader in government grant and contract accounting and administration. Government grants and contracts are subject to a complex set of rules. Jameson & Company is a nationally recognized group of CPA’s and professionals dedicated to this highly specialized area of accounting. They work with their clients to ensure that their […]

BlackIron assists VDC Research in Salesforce Community Deployment

VDC Research is the leading market intelligence and advisory firm for the connected world. With unmatched domain expertise and rigorous primary research methodologies, VDC enables clients to find new opportunities for growth and make critical decisions with confidence. Challenge: VDC Research purchased a Customer Community from Salesforce.com to expose their research articles to their existing customer base. […]

Customer Success Management (CSM for CRM for SMB!!!)

So earlier this year, we “hired” (really moved”) our best Project Manager into a new role – Customer Success Manager.  We got the feeling that ensuring customer success AFTER projects was becoming more and more complicated, relevant and required, so we made the Jump… Jill Oliveira jumped into the role, and began calling existing customers, […]

Salesforce User Adoption from a Client’s Perspective

This is an article written by one of our clients, Admiral Metals, regarding Salesforce user adoption and how they were able to achieve it at their company.  Very insightful, and so well written. As a proud partner, we just had to share! The Latin phrase, “Nemo Resideo”, means, “No One Left Behind” and is a motto […]