One of the most common things customers want in Salesforce, and one of the most confusing (to my mind) is Salesforce Outlook integration. Most of our customers use Outlook for their email client, and they want an easy way to
Time for a Salesforce Refinement? As a Salesforce administrator, how do you know when it is time for a Salesforce refinement, or overhaul, shall we say? Good question. We, as experienced Salesforce implementation consultants, can pretty easily tell when logging
Two features that come standard with the Salesforce Service Cloud are Web to Case and Email to Case. We frequently get asked what the the differences between these features are, so we thought why not break it down here for you.
Ever wonder how to get those cool looking images such as the stop lights and colored flags to display statuses in Salesforce? Well, they are actually formula fields (image formulas, to be exact) and this month we are going to
Maintaining clean and accurate data is one of the most important things you can do to help your organization get the most out of Salesforce. With the Spring 15 release, Salesforce has made managing duplicates even easier by leveraging the Data.com
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