Customer Support Needs
- Customer support typically revolves around “where’s my stuff?” or damaged shipments.
- Production quality is pretty fixed for these Prospects, so lot control is not typically an issue.
How can we Help?
- We can build out the basic Support features for these clients, but a great way to manage this is by building out a Customer Community.
- Using a community, clients could self-serve on order status, and could report damages themselves.
- If the Prospect works with big retailers or distributors, though, this becomes unlikely. We aren’t really going to be in a position to ask William Sonoma to log into a community to report issues.