Customer Support Needs

  • Customer support typically revolves around “where’s my stuff?” or damaged shipments. 
  • Production quality is pretty fixed for these Prospects, so lot control is not typically an issue.

How can we Help?

  • We can build out the basic Support features for these clients, but a great way to manage this is by building out a Customer Community
  • Using a community, clients could self-serve on order status, and could report damages themselves.  
  • If the Prospect works with big retailers or distributors, though, this becomes unlikely.  We aren’t really going to be in a position to ask William Sonoma to log into a community to report issues.