Salesforce is going to link to Twitter Direct Messaging for Service Cloud

which I think makes sense.  Twitter Direct – as the name implies – allows twitter users to send direct messages to a business privately after a service for for example.  I can see this as a big time communication vehicle for customers (everyone under 30 appears to have foregone email entirely) so I think this is great for Service cloud customers, but I really think it will be big for Twitter.

Seems to me that if Twitter can become a force in the support business, then that only strengthens their ad business, and with what’s happening to their stock lately, I think they can use all the help they can get.


It won’t be out until Fall of 2016 (so that’s usually late summer for Salesforce) but I think this us a good thing – especially for twitter…



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