which I think makes sense. Twitter Direct – as the name implies – allows twitter users to send direct messages to a business privately after a service for for example. I can see this as a big time communication vehicle for customers (everyone under 30 appears to have foregone email entirely) so I think this is great for Service cloud customers, but I really think it will be big for Twitter.
Seems to me that if Twitter can become a force in the support business, then that only strengthens their ad business, and with what’s happening to their stock lately, I think they can use all the help they can get.