What we offer
Focused on CRM and Customer Success
We specialize in some of the sectors our team comes from – Manufacturing & Distribution, Medical Device, Referral Management and Trucking Services. Our approach is built to deliver an Agile, tailored and tested solution to your team. In addition, our staff of programmers is second to none – whether its integration to your ERP or EHR, custom programming using one of the salesforce UI languages or external sites, our team has been doing it for a decade, and can deliver for you too.
2000+ integrations could not be wrong
We are proud to have helped over 2,000 customers gain state of the art capabilities for managing interactions with customers and partners alike. And we can help you to be successful with the world’s most powerful CRM as well
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How Can We Help?
We’re the best in the industry
With salesforce, you gain state-of-the-art capabilities for managing all interactions with customers, suppliers, distributors & partners. We can Help! We offer a wide variety of assistance to customers for salesforce products including:
Salesforce drives more success than any other CRM solution in history. But success on salesforce starts with a good design and a good plan.
Our consultants will help your team to define an optimal business process, focused on customer success and speed to solution. In essence, our design sessions will align business activities with key performance measures and software functionality.
We will help you to define an overall model for the system. This model typically includes a thorough features list, and process design.
Finally, when the design has been complete, we will develop a Configuration & Project plan that will guide us through the project.
BlackIron’s 16 years of success is built on solid delivery of tailored salesforce solutions. Following the design sessions, we will configure salesforce to meet your exacting business requirements. The beauty of salesforce is that is almost infinitely flexible, but salesforce success comes from knowing how to configure the tool to your specific processes.
Our team of professionals will ensure that the software is configured to your needs and we will assist you in driving your project to meet your defined business and project objectives.
Our methodology has shifted over the years from a traditional 4 block, design, build, test, deploy model to a more streamlined Agile-“ish” approach. Since we are working with a fixed budget, the standard rules of Agile methodology cannot totally apply, but we have built a hybrid approach that allows us to iterate through the process configuration up to 3 times in order to get the configuration right – and build a system responsive to the needs of the business and the requirements of the users
Product, Sales, Inventory, and other data is one of the most valuable and significant assets of your company. You depend on that data for their day-to-day operations and to help set their future strategic directions.
But Enterprise Systems are BUILT to manage and protect that transnational business data. These systems are not designed to share that data, and, for the most part, that data is still “On Premise”
And that’s where BlackIron – and Salesforce’s world class API can help. If your Enterprise system has an API, we can harness that to bring that critical data into salesforce, and share it with your users.
But even if your Enterprise system DOESN’T have an API, we are confident that we can get the data and deliver it to your users when and wherever they need it – seamlessly and elegantly – designed from the ground up to make the information your reps need available to them