Salesforce Service Cloud – Web to Case vs Email to Case

Two features that come standard with the Salesforce Service Cloud are Web to Case and Email to Case.  We frequently get asked what the the differences between these features are,  so we thought why not break it down here for you.

Web to Case

The Web to Case feature allows you to capture case information in a form on your company’s website and have those details come over to Salesforce as a Case record. It’s quite easy to set up.  You simply create fields in Salesforce on the Case object that align with