Koru

How We helped Koru

How We can help you

KORU is, a patient-oriented company that goes the extra mile for their customers and the patients who depend on their devices. They supply their patients primarily through a vast partner network.  Understanding the shipment trends and inventory levels at these partners is critical in help them to maintain sufficient stock quantities.

BlackIron Group initially helped Koru deploy Sales Cloud and help their Sales Reps build and maintain an accurate pipeline forecast. These tools gave the internal team the ability to quickly create and manage their partner pipeline (over 200 strong).

But by far their biggest problem was understanding the partner supply chain.  There were several issues with this – shipments to partners at the product level were stored in multiple spreadsheets, and the Account numbers for each partner was different depending on the major distributor handling the shipments.

BlackIron Group worked out an integration strategy that stored multiple account numbers for a single partner, and then used email web services to intake these spreadsheets and allow Koru to make data driven decisions from the data.

We can help you too.  Using CRM in the manufacturing sector must fit to your unique business requirements.  We can help your team find success on the Salesforce Cloud.

Using customer relationship management (CRM) in the manufacturing sector requires a system that meets your unique business needs. We can help your team find success on the Salesforce Cloud.

Why you need salesforce

Regular communication with your customers lets them know how much you value them and their business. Show them that you care by offering valuable information such as tips on how to use your products and services more effectively, event announcements, information on upcoming new products and expanded services, and special discounts on existing ones.

Sales representatives can quickly create and manage quotes for partners and customers.

Call center agents can seamlessly handle the highly technical support process across multiple channels

“We’re helping people be healthy.  Key to that mission is helping our partners to make sure they have enough of our products at the right time.  BlackIron Group helped us to integrate with monthly shipment data in a very complex way, and that decision has in turn helped us to understand the partner supply chain.  BlackIron Group was instrumental in helping us – help our partners – help our patients.”

– Alicia Smith, Regional Director, Koru Medical Products

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