How We helped Koru

How We can help you

Massanois, with BlackIron Group’s help, harnesses the power of Salesforce to provide unique, quality wines to their customers.

Founded in 2008, Massanois curates and represents a portfolio of quality-driven family owned wineries.  Their mission is to provide quality, well-priced wines from around the world to distribute to quality restaurants, retailers and distributors. Their team strives to tell the unique story of each winery and wine, connecting customers with great wines.

Massanois’ business has expanded – growing from a small importer and distributor to a national presence, importing wines from Argentina, Austria, Chile, France, Germany, Italy, New Zealand, Portugal, Spain and the United States. And distributing to New York, New Jersey, Washington DC and California.

Management can quickly access vital Sales and Inventory information from across the product mix, using Salesforce Reports and Dashboards

The wine business moves quickly, and once a wine is gone, it can’t be replenished.  Once a specific vintage is sold out, it is gone for good, so understanding real time sales and inventory information is Vital to the Sales team, who uses the data to manage pricing, promotions and product features.

BlackIron Group helps Massanois harness that data.  Our team built a sophisticated integration to their ERP, SAP, and bring in product data, Sales Data, Invoice Data, Pricing data (pricing is different for different regions of the country) and even On Hand and On Order Inventory.

But bringing this data into Salesforce was only the first step.  Once the data is present, Massanois users must be able to make sense of it.  Our team helped to make sense of the data by building out targeted reports and Dashboards that are available to the team, and refreshed hourly.

This in turn has helped Massanois to buy wines that delight their customers, and deliver that wine to the customer at the right time.

We can help you too.  Using CRM in the manufacturing sector must fit to your unique business requirements.  We can help your team find success on the Salesforce Cloud.

Using customer relationship management (CRM) in the manufacturing sector requires a system that meets your unique business needs. We can help your team find success on the Salesforce Cloud.

Why you need salesforce

Regular communication with your customers lets them know how much you value them and their business. Show them that you care by offering valuable information such as tips on how to use your products and services more effectively, event announcements, information on upcoming new products and expanded services, and special discounts on existing ones.

Sales representatives can quickly create and manage quotes for partners and customers.

Call center agents can seamlessly handle the highly technical support process across multiple channels

“BlackIron Group has been a trusted partner for Massanois for over a decade.  We have grown on the Salesforce platform, and BlackIron Group has helped us each step of the way.  Their understanding of the technical aspects of the Salesforce Platform has in turn helped us to access complex ERP data and present it in easy to consume visually appealing dashboards.  This data has helped Massanois to consistently deliver on our customer’s needs, and exceed their expectations.”  Dewayne Martin, Managing Partner

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