Zeochem

How We helped Zeochem

How We can help you

Zeochem, a manufacturer of high-quality molecular sieves, chromatography gels and deuterated compounds, was established more than 200 years ago. Zeochem’s technical service experts guide customers through product selection and provide application-specific technical advice to customers.

But this kind of solution-specific work requires remarkably detailed product configurations, quotes and revisions.  Enter BlackIron Group and Salesforce.

BlackIron Group initially helped Zeochem to setup and configure SalesCloud, providing Sales Reps and Technical experts with a centralized system to create, revise and deliver quotes to their customers.

Next, we helped Zeochem implement an e-signature strategy for the quoting function.  Using e-signature, Zeochem was able to rapidly speed up quote acceptance and dramatically improve quote win rates.

Finally, we helped Zeochem with a sophisticated bi-directional integration with their ERP, SAP.  The integration passes quotes to SAP, creating quotes in the SAP system, that – when won – translates seamlessly into Sales Orders, Invoices and ultimately payments.  This integration reduces potential key entry errors, speeds up the time to invoice, and brings key analytic al data back to Salesforce for use by reps and executives alike.

We can help you too.  Using CRM in the manufacturing sector must fit to your unique business requirements.  We can help your team find success on the Salesforce Cloud.

Using customer relationship management (CRM) in the manufacturing sector requires a system that meets your unique business needs. We can help your team find success on the Salesforce Cloud.

Why you need salesforce

Regular communication with your customers lets them know how much you value them and their business. Show them that you care by offering valuable information such as tips on how to use your products and services more effectively, event announcements, information on upcoming new products and expanded services, and special discounts on existing ones.

Sales representatives can quickly create and manage quotes for partners and customers.

Call center agents can seamlessly handle the highly technical support process across multiple channels

“With the integration and analytical capabilities of Salesforce, we can see and manage all of our critical sales, inventory and quoting data.   We listen to the data. The information we have at our fingertips is truly the objective truth.  Jennifer Rosenberg – Marketing Director   

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