“Our decision to work with BlackIron Group to help us implement Salesforce was definitely a good one. They have helped us each step of the way to understand Salesforce’s multiple products, and to configure the tools to represent our unique business processes. While no one can predict the future, I believe we are well positioned to beat our competition and grow our business by putting our partners and our customers first. BlackIron Group and Salesforce are integral to that future.”

– Peter Burnham, Vice President of Sales & Marketing at Hörmann

“With the integration and analytical capabilities of Salesforce, we can see and manage all of our critical sales, inventory and quoting data. We listen to the data. The information we have at our fingertips is truly the objective truth. Jennifer Rosenberg – Marketing Director

“We are exclusively a service company, and the reality in service today is that you have to have a digital experience that that is convenient to your customers’ mobile lifestyle.  BlackIron Group helped us build a transformational digital experience for our customers using Salesforce to text our customers and help them wherever they are.” — Kevin West, Vice President of Services, American Merchandising Specialists

“We did our homework when we were deciding on a field service solution, and Salesforce Field Service Lightning has helped us significantly cut work order resolution time.  Our decision to work with BlackIron Group to help us implement Salesforce was definitely a good one.  They have helped us each step of the way to understand Salesforce’s multiple products, and to configure the tools to represent our unique business processes.  I believe that as a result of choosing Salesforce and BlackIron Group, we are well positioned to beat our competition and grow our business by putting our customers first.” April Montgomery, COO, B&D Air

Acme needed a central place to store customer information – across divisions, and then to use that data, both in the office and in the field.  BlackIron Group implemented Salesforce Sales Cloud which gave the internal team the ability to manage quotes for their customers, and by integrating Salesforce to their ERP system. SysPro didn’t have an API that could be used for  this, so BlackIron developed a way to access this important data without impacting performance of the ERP. This integration has helped Sales Reps and Executives understand critical sales and inventory data in new ways, giving them more time to work with their customers.

“We’re helping people be healthy.  Key to that mission is helping our partners to make sure they have enough of our products at the right time.  BlackIron Group helped us to integrate with monthly shipment data in a very complex way, and that decision has in turn helped us to understand the partner supply chain.  BlackIron Group was instrumental in helping us – help our partners – help our patients.”

– Alicia Smith, Regional Director, Koru Medical Products

In the wine business, understanding real time sales and inventory information is Vital to the Sales team, who uses the data to manage pricing, promotions and product features. Our team built a sophisticated integration to their ERP, SAP, integrating product data, Sales Data, Invoice Data, Pricing data & On Hand and On Order Inventory. But bringing this data into Salesforce was only the first step.  Once the data is present, Massanois users must be able to make sense of it.  BIG helped to make sense of the data by building out targeted reports and Dashboards that are available to the team, and refreshed hourly. This has helped Massanois to buy wines that delight their customers, and deliver that wine to the customer at the right time.

“Great companies have a solid vision of Key data such as Sales, Inventory, Pipeline & Marketing Reach. Our decision to let our ERP be our ERP and to have Salesforce be the central source of that data was key in our success with our CRM. BlackIron Group played a huge role in that success and our partnership with them has transformed our analytical reach and capabilities. ” – Paul King , Business Development Director – JADCO Manufacturing

How we helped Flexlume Flexlume wanted Salesforce to become the operational hub for its entire business—one that connected seamlessly with Epicor for sales, orders, and project management. We designed and implemented a custom Salesforce–Kinetic integration that unified data and eliminated manual work across departments. Key elements included: Real-time data synchronization between Salesforce and Epicor P21… Read more “Flexlume unified Salesforce and Epicor to streamline sales, quoting, & reporting across the business.”

How we helped Incord Incord manufactures custom safety netting solutions for businesses, schools and even cargo.  But quoting their products is anything but simple. Nets vary by size, shape, edging, connectors, and more – often requiring highly tailored pricing and configurations. On top of that, the sales process needed to flow seamlessly into Sage 100… Read more “Complex Quoting Made Simple: Incord streamlines Salesforce CPQ & Sage Integration with BlackIron”

TNT Sales, North America’s largest open-deck trailer dealer, needed to quote faster than the competition, on inventory they had and inventory they could still build to order. BlackIron Group implemented Salesforce CPQ split across two inventory pools, Lot Inventory and Quotable Product, so reps could quote either just as quickly. Using Conga Composer, quotes and spec sheets go out looking like they came from a design team, complete with photos and pricing. CDK sales orders sync back into Salesforce automatically, so a closed deal never has to be re-entered. The result: TNT gets an accurate quote in front of customers first, and usually wins the deal.

Trans Chicago Truck Group, an Elite Support Certified Freightliner, Western Star, and Isuzu dealer across Chicagoland and Northwest Indiana, was running its sales team on spreadsheets with no CRM built to match the size of the dealership. BlackIron Group built Salesforce around Trans Chicago’s full sales process and connected it directly to Procede, syncing accounts, repair orders, parts orders, sales orders, and inventory on a schedule so reps see live DMS data without leaving the CRM. A custom Add-On configurator and trade-in tool let reps price a full deal, and Conga Composer turns that into a finished quote, bill of sale, and spec sheet in the time it used to take to find the right numbers. The result: Trans Chicago’s leadership now sees accounts worth up to $49 million in lifetime truck purchases on one dashboard, built on data that used to live only in Procede.

Kenworth NE, an independently owned truck dealership with roots in Buffalo, New York now reaching into Massachusetts and Rhode Island, needed its sales team working from real data in the field, not guesswork back at a desk. BlackIron Group built Salesforce around Karmak, Kenworth NE’s DMS, and centered the whole experience on Salesforce Maps, giving reps a tool they could carry into the field to log calls by voice, snap photos on site, and see which accounts had gone quiet. Account records carried real Karmak purchase and service history, leads got logged with enough detail to show which sources actually produced sales, and KPIs built on real field activity became something managers and reps both trusted. The result: a sales process that runs the same way for every rep, grounded in Karmak data that used to sit unused in the DMS.