AMS Retail Solutions

How We helped AMS

How We can help you

American Merchandising Specialists’ mission is to increase sales for their customers by delivering the right retail services – from product knowledge training to equipment maintenance and delivery.

The AMS architecture is unique, and each of AMS’s clients are segregated in their Salesforce instance.  BlackIron Group initially helped AMS to build out a customer service solution designed to help field techs schedule, repair and maintain rental equipment inside of the large Home Improvement Retailers’ stores.

BlackIron Group then helped with a new client – tracking inventory and even building an automated replenishment system inside of Salesforce for consumables (keys) in those large retailers.

And recently, BlackIron Group helped AMS to design and implement a delivery scheduling app for products.  In this scenario, customers are alerted by Text Message, via Salesforce’s digital Engagement tool of pending deliveries.  Customers can text back and forth with the call center team, to ultimately work out a schedule delivery date that is convenient to them.  Customers can manage these interactions on their mobile phone, wherever they are, and that is making all the difference.

We can help you too.  Using CRM in the manufacturing sector must fit to your unique business requirements.  We can help your team find success on the Salesforce Cloud.

Using customer relationship management (CRM) in the manufacturing sector requires a system that meets your unique business needs. We can help your team find success on the Salesforce Cloud.

Why you need salesforce

Regular communication with your customers lets them know how much you value them and their business. Show them that you care by offering valuable information such as tips on how to use your products and services more effectively, event announcements, information on upcoming new products and expanded services, and special discounts on existing ones.

Sales representatives can quickly create and manage quotes for partners and customers.

Call center agents can seamlessly handle the highly technical support process across multiple channels

“We are exclusively a service company, and the reality in service today is that you have to have a digital experience that that is convenient to your customers’ mobile lifestyle.  BlackIron Group helped us build a transformational digital experience for our customers using Salesforce to text our customers and help them wherever they are.” — Kevin West, Vice President of Services, American Merchandising Specialists

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